We have 14-day return policy, which means you have 14 days from order your order date to return your items. If there is a delay in shipping we can make some exceptions.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return log in to your account and select returns, follow the instructions and give the relevant information regarding your return . If your return is accepted, you will have to return the items back at your cost , Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at plainclothes@brandedltd.co.uk.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the items you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 14 days for it to enter your account.